Digital Certificate Instructions on TLA App

Instructions for first login

When you have received a link for First login in our private site (as requested to fill with the KYC questionnaire, or Digital Certificate, or Model 210 for Non Resident Tax, etc), after clicking the link, you will be driven to the Login’s site, where you will be asked to introduce a Password that must be created by you. 

Please, note that to proceed with this initial login you only need to introduce the Password that you are free to create. 

Password must be 8 digits mixing numbers and letters (no matter capital letters)

Once you introduce the Password, and Password is confirmed, you will be automatically logged into the site. 

It is very important that you do not change or edit the rest of fields of the login site. 

Please, keep the password in a safe place in order to recover it in future access/visits to the internal site.

The above instructions are for First Loging

 

Instructions for second or more login

For future visits, you will be logged with the following data: 

User: Your email

Password: Your recent Password created

 

Sections on Private Site

Once you are logged, you will see several areas as: 

  • Home

  • Communications

  • Documents

  • Customer Data

 

 1.- Home

 
 
At Home section you will see tasks pending to be completed, as: 
 

  • DIGITAL CERTIFICATE

    At Home section you will see the DIGITAL CERTIFICATEform that you need to fill. Just click on it and complete the requested sections.

    Please, be kindly invited to click the DIGITAL CERTIFICATE and complete it with the requested information.

    You have to do this as the first task when logged in. So, please, do not go to the rest of sections on the site without completing the form first.

    You will need to complete 5 steps:

    • Step 1:  Updating your personal data  — (please do not change your current email as this is being used to have access to the APP. In case you wished to change your email contact our Team through the Communication Chat at the App)

     
    • Step 2:  Completing the payment

    • Step 3:  Download the Authorization Document

    • Step 4:  Sign the Authorization Document (For security reasons we need an original signature must be placed in the document, so you need to sign it by your own).

    • Step 5:  Load the Authorization Document signed + Recent copy of your Passport or ID Card to the “Document” Section of our APP
      • This a very important step. It implies that, once you have the Authorization document signed, you need to updload it in our Document section together with a recent copy of your Passport or ID Card

2.- Communications

This is a conversational chat that you are kindly invited to use for a direct contact with your Team Member in future communications. 

You will find 2 type of communications: 

  • Basic ones

  • Report technical problems

  • Ask for help in the application

  • Ask for service or questions
 

3.- Customer Data

 
Here you will find your personal data. You are entitled to read the Data, but not to Edit.  Your personal data will be updated when your KYC form is completed and processed in our system. 
 
 

4.- Documents

 
Here you need to load your current and valid Passport or ID Card, in this way: 
 
  • 1.- Select the type of document you are loading (ID Card or Passport)
  • 2.- Load your passport or ID (verso and reverso)